Contact Support
If you need help with StoryForge Kids, you can reach us by email:
Email: [email protected]
Please include the following (if possible):
- The email address you use in the app
- Your device model (e.g., iPhone 14, iPad Pro)
- Your iOS version (e.g., iOS 18.0)
- A short description of what went wrong and when it happened
- Screenshots of any error messages (if available)
Common Issues & Quick Fixes
1. I can’t log in or continue
- Make sure you have a stable internet connection (Wi-Fi or mobile data).
- Force-quit the app and reopen it.
- Restart your device and try again.
2. Stories aren’t generating
- Check that you’re connected to the internet.
- Wait a few moments and try again – sometimes AI generation may be briefly slow.
- If the issue continues, please email us with details of your child’s prompt and approximately what time you tried it.
3. Images are missing or very slow to load
- Confirm you have a good network connection.
- Try closing and reopening the story.
- If it keeps happening, contact us and let us know which story prompt you used.
4. Voice / narration isn’t playing
- Ensure your device is not muted and the volume is turned up.
- Check that Silent Mode is off on iPhone (side switch or Control Center).
- Try headphones or another Bluetooth device to see if audio routes correctly.
Subscriptions & Billing
StoryForge Kids uses Apple’s in-app subscriptions. All billing is handled securely by Apple via your Apple ID.
Managing or Cancelling Your Subscription
You can manage your subscription on your iOS device:
- Open the Settings app
- Tap your name at the top
- Tap Subscriptions
- Select StoryForge Kids
- Update, change, or cancel your subscription
Refunds
Refunds are handled directly by Apple. You can request a refund at: reportaproblem.apple.com
Restore Purchases (iOS)
If you reinstalled the app or switched to a new device and your subscription benefits are missing, you can restore them:
- Open the StoryForge Kids app
- Go to the Settings or Profile section
- Tap Restore Purchases
Make sure you’re signed into the same Apple ID you used to purchase the subscription.
Kids’ Privacy & Safety
StoryForge Kids is designed for families and children, with parents in control. We encourage parents to supervise app usage and help younger children with story prompts.
For full details on how we handle data and privacy, please review our Privacy Policy.